1. Information We Collect
When you use our website or contact us, we may collect the following information:
- Name, email address, and phone number (provided via contact forms)
- MC number and equipment type
- Fleet size and operational preferences
- Website usage data (pages visited, time on site) via Google Analytics 4
- Device and browser information
2. How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide dispatch services
- Match you with an appropriate dispatcher for your equipment type
- Communicate about our services, updates, and offers
- Improve our website and services
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services to operate our website:
- Google Analytics 4 — to analyze website traffic and usage patterns. Google Analytics may set cookies on your device. See Google's Privacy Policy.
- Google Apps Script — to process contact form submissions. Form data (name, phone, email, equipment type, fleet size, MC number, and message) is transmitted to and stored via Google's servers. See Google's Privacy Policy.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Freight brokers and shippers as necessary to dispatch loads on your behalf
- Service providers who assist us in operating our business (e.g., analytics, email services)
- Law enforcement or regulatory bodies when required by law
5. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to analyze website traffic. Specifically:
- Google Analytics cookies (_ga, _ga_*) — used to distinguish users and sessions. Retained for up to 2 years.
- These are first-party cookies set by our domain.
You can control cookie settings through your browser preferences or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Contact form submissions are retained for the duration of our business relationship. You may request deletion of your data at any time by contacting us.
8. Children's Privacy
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can promptly delete it.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Opt out of analytics tracking (via browser settings or the Google Analytics opt-out add-on)
To exercise any of these rights, contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Truck Dispatch Experts
1111B S Governors Ave, STE 48405, Dover, DE 19904
Phone: (682) 978-8641
Email: [email protected]